Terms & Conditions

Last updated: 8 October 2026

1. About these terms

These terms apply when you use www.getwine.co.za or the Getwine mobile app, or order from us by any means: on the website, in the app, by telephone or by email. Please read them. By placing an order, or by tapping “I agree” when the app asks, you agree to them. Section 19 has the terms that apply only to the app.

They are written to be read. Where a term limits our responsibility or asks you to accept a risk, it is in bold so that you notice it.

Nothing in these terms takes away rights you have under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

2. Who we are

Full name and legal status	Van Riebeeck Drankgroep CC t/a GETWINE, a close corporation
Registration number	1990/003629/23
VAT number	4580101535
Liquor licence number	WCP/040353
Members	Adriaan Gerrit Wegner, Johannes Godfried Wegner and Karel Johan Wegner
Place of registration	Republic of South Africa
Physical address, and address for legal notices	57 Harrington Street, Cape Town, 8001
Warehouse and collection point	86 Coleridge Road, Salt River, 7925
Email	info@getwine.co.za (general), orders@getwine.co.za (orders), wineclub@getwine.co.za (Wine Club)
Website	www.getwine.co.za
Regulator	Western Cape Liquor Authority
Access to information	Our manual under the Promotion of Access to Information Act 2 of 2000 is available at https://www.getwine.co.za/wp-content/uploads/2016/09/Section51Manual.pdf

“We”, “us” and “Getwine” mean the business above. “You” means the person using the site or placing the order.

3. You must be 18 or older

It is against the law to sell or supply alcohol to anyone under 18.

By ordering you confirm that you are 18 or older and that the person receiving the delivery will be too.
We may ask for your date of birth and for proof of age.
Alcohol will only be handed to an adult. The courier may ask for identification and will not leave alcohol with a minor or unattended.
We may cancel and refund an order if we have reason to believe it is for, or will be received by, a person under 18.

Please drink responsibly.

4. Your account

You need an account to order. Give accurate details, keep your password private and tell us straight away if you think someone else has used your account. You are responsible for orders placed from your account until you tell us it has been compromised.

You can close your account at any time by contacting us. Our privacy policy explains what happens to your information.

5. Products and prices

Prices are in South African rand and include VAT. Delivery is shown separately before you pay.
Wine is sold by the case, in multiples of six bottles, unless a product page says otherwise.
We describe and photograph our wines as accurately as we can. Vintages change as stock moves. If the vintage we can supply differs from the one shown we will contact you before sending it, and you may accept it or cancel for a full refund.
Stock is limited. If we cannot supply something you have paid for we will tell you promptly and offer you a comparable wine or a full refund, as you prefer.
If a price is obviously wrong, for example a missing digit, we are not bound by it. We will tell you, and you can choose to pay the correct price or cancel for a full refund.
Special offers run for the period shown, or while stock lasts.

6. Ordering and when the contract is made

Putting something in your cart does not reserve it and is not an order.
At checkout you can review and correct your order before you pay.
You place an order by completing checkout and paying. We send an order confirmation by email.
The contract of sale is made when your payment is successfully received. For Wine Club boxes it is made each time the monthly payment succeeds.
We may decline or cancel an order where we cannot verify payment or age, suspect fraud, cannot deliver to the address, or cannot supply the goods. If we cancel we will tell you why and refund anything you have paid.

You can see your orders and download invoices under My Account at any time.

7. Payment

You can pay by:

Peach Payments: credit or debit card, Pay by Bank, or Scan to Pay.
Ozow: instant EFT.
Payflex: pay in four instalments. Your instalment agreement is with Payflex and is subject to its terms and approval.
Coupons and gift vouchers, for all or part of an order.

Payment is taken when you place the order. Card details are entered on our payment providers’ secure pages and are never stored by us.

To protect you and us against fraud we check transactions and may ask for more information before releasing an order.

8. Delivery and collection

Where. We deliver throughout South Africa. For delivery outside South Africa, email info@getwine.co.za for a quote; such orders are subject to the laws, duties and taxes of the destination country, which are for your account.
Cost. Delivery costs a flat R99 per order, and is free for orders over R1,500. The rate that applies to your order is the one shown at checkout.
When. We aim to deliver within 3 to 7 days of payment. This is an estimate, not a guarantee. If we have not delivered within 30 days of your order you may cancel it on 7 days’ notice for a full refund.
Receiving. An adult aged 18 or older must receive and sign for the delivery. If nobody suitable is there the courier will leave a notice and arrange another attempt. If delivery fails repeatedly because nobody was available or the address was wrong, we may charge the cost of redelivery or of returning the goods to us.
Collection. You can choose to collect from our warehouse at 86 Coleridge Road, Salt River, Monday to Thursday between 09:00 and 16:00. Wait for the email telling you the order is ready, and bring your order number and identification.
Check your delivery. Please check the delivery when it arrives and note any visible damage or shortage on the courier’s delivery note. Tell us within 7 days of delivery about breakages or missing items, and within 21 days of ordering if nothing has arrived, so that we can claim from the courier. This does not limit your rights in section 10.
Risk in the goods passes to you when they are delivered to you or collected by you.

9. Changing your mind

Before dispatch. Contact orders@getwine.co.za as soon as possible. If the order has not left the warehouse we will cancel it and refund you in full.

After delivery. You may cancel an order placed online or in the app, without giving a reason, within 7 days of receiving it. The wine must be unopened, in its original condition and packaging. You pay the direct cost of returning it. We will refund the price within 30 days of your cancellation.

Telephone orders. If you ordered as a result of our contacting you directly, you may cancel within 5 business days of delivery, on the same conditions.

This right does not apply to personalised labels and wine bearing them, which are made to your specification, or to gift vouchers once any part has been redeemed.

10. Faulty, damaged or incorrect goods

If a wine is faulty (for example corked or oxidised), arrives damaged, or is not what you ordered, tell us at orders@getwine.co.za, with a photograph if you can.

Under the CPA you may return defective goods within six months of delivery. You may choose a replacement or a refund. We pay for the return.
Keep the bottle, and the wine where possible, so that we can assess it.
This does not cover wine that has deteriorated because of how it was stored after delivery, or wine you simply did not enjoy.

11. Refunds

We refund to the payment method you used, or by EFT to your bank account where that is not possible. Refunds are made within 30 days and usually much sooner; your bank may take a few more days to show it. Payflex refunds follow Payflex’s process. Coupons and vouchers used on a refunded order are restored.

12. The Wine Club

What it is. A monthly membership. Each month we charge your membership fee and send you a box of six wines chosen for your tier and preferences. Tiers, prices, delivery charges and benefits are those shown on the Wine Club page when you join. We will give you at least 30 days’ notice by email before changing a price.
Payment. When you join you register a card with Peach Payments and choose a payment day (the 1st, 7th, 15th or 25th). You authorise us to charge the fee to that card on or about that day each month until you cancel. We hold a secure token, not your card number.
Failed payments. If a payment fails we will tell you and try again. No box is sent for a month that is not paid.
Changing your membership. You can change your tier, payment day, wine choices and delivery address. Changes made less than 3 business days before your payment day apply from the following month.
Cancelling. There is no minimum term. You can cancel at any time under My Account, in the app, or by emailing wineclub@getwine.co.za. If you cancel at least 3 business days before your payment day, no further payment is taken. A box already paid for will still be delivered.
Member benefits, such as the discount on reordering wines from a past box, apply while your membership is active.
Vouchers and welcome gifts offered with a membership are subject to the conditions shown with the offer.
Ending by us. We may end a membership on 20 business days’ notice, or immediately for repeated failed payments or misuse.

13. Mixed cases

A custom mixed case must contain exactly the number of bottles for the case size you chose (6 or 12), selected from the wines offered in the builder. The case is sold as one item. If a wine in your case sells out before dispatch we will contact you to choose a replacement.

14. Personalised labels

When you design a label you confirm that you own or have permission to use everything you upload, and that it is not unlawful, offensive or misleading and does not infringe anyone’s rights. You are responsible for claims arising from content you supply. We may decline to print a label. Label regulations require certain information to remain on the bottle, which your design may not cover.

15. Gift vouchers and coupons

Gift vouchers can be used only on www.getwine.co.za and in the Getwine app, cannot be exchanged for cash, and are valid for three years from the date of purchase unless a longer period is shown.
Treat voucher codes like cash. We cannot replace a voucher that has been used by someone else.
Promotional coupons are subject to the conditions shown with them, including expiry dates, and cannot be combined unless we say so.

16. Refer a friend

Rewards are earned as described on the Refer Friends page at the time of the referral. Referred friends must be new customers, you may not refer yourself, and rewards are issued as vouchers, not cash. Only give us a friend’s details if they have agreed. We may withhold rewards obtained through abuse of the programme and may change or end the programme for future referrals.

17. Reviews and other content you send us

You keep ownership of reviews, photographs and comments you submit. You give us a free, non-exclusive licence to publish them on our website, app and marketing, with your first name. Reviews must be your honest opinion of a product you have tried, and must not be unlawful, offensive or promotional. We may edit for length or remove reviews that break these rules.

18. Using the website

You may use the website for your own shopping (section 19 covers the app). You may not:

copy, scrape or harvest content or product data by automated means, or resell it;
interfere with the site’s security or operation, or try to access data that is not yours;
upload viruses or other harmful code;
use the site to break the law.

All content on the site, including text, photographs, logos and software, belongs to Getwine or its licensors and is protected by copyright and trade mark law. You may link to the site in a way that is fair and does not suggest an endorsement that does not exist.

The site may link to other websites. We do not control them and are not responsible for their content.

19. Using the Getwine app

The app is another way to use your Getwine account. Every order placed in the app is a sale by Getwine on these same terms. This section adds what is specific to the app.

Accepting these terms. The first time you open the app it asks you to accept these terms and our privacy policy, and it records the version you accepted and the date. When we change either, the app shows a summary of what changed and asks you to accept the new version before you carry on. If you do not accept, you can stop using the app and your account stays available on the website.

Paying in the app. Payment is made on the secure pages of our payment providers, which open in a browser window inside the app. Your order is confirmed only once payment succeeds. If you close the payment window before finishing, the order stays unpaid and you can pay for it or abandon it from Orders.

Licence. We give you a personal, non-exclusive, non-transferable, revocable licence to install and use the app on devices you own or control, for your own shopping and not for resale. You may not:

copy, modify, reverse engineer or decompile the app, except where the law allows it regardless of these terms;
use robots, scrapers or other automated means to access the app or its data;
interfere with the app’s security, or attempt to access accounts or data that are not yours;
use the app to break the law, to commit fraud, or to buy alcohol for a person under 18;
remove or obscure any copyright or trade mark notice.

Notifications. If you allow notifications we will send you messages about your orders and Wine Club membership. We send specials and other marketing only if you have opted in. You can change this at any time in the app or in your phone’s settings.

Availability and updates. We work to keep the app available and accurate but do not promise that it will always be available or free of faults. We may update, change or withdraw features. Some updates are required for security or to keep the app working with the website, and the app will tell you when you need to update before continuing. The app needs an internet connection; your mobile network’s data charges are your own.

Who publishes the app. The app is published in the app stores on our behalf by our app developer. Your agreement is with Getwine.

App store terms. You downloaded the app from the Apple App Store or Google Play, and their terms also apply to your use of it. These terms are between you and Getwine, not Apple or Google. If you downloaded the app from the Apple App Store:

Apple is not responsible for the app or its content, and has no obligation to provide maintenance or support for it.
If the app fails to conform to any applicable warranty you may notify Apple, and Apple will refund the purchase price, if any, of the app. The app is free. To the fullest extent the law allows, Apple has no other warranty obligation in respect of the app.
Apple is not responsible for addressing any claims by you or a third party relating to the app, including product liability claims, claims that the app does not meet a legal or regulatory requirement, and claims under consumer protection or privacy law.
If a third party claims that the app infringes its intellectual property rights, Getwine, not Apple, is responsible for dealing with the claim.
You confirm that you are not located in a country subject to a United States Government embargo or designated as a “terrorist supporting” country, and that you are not on any United States Government list of prohibited or restricted parties.
Apple and its subsidiaries are third-party beneficiaries of these terms and, once you accept them, may enforce them against you.

Ending your use of the app. You can stop using the app and uninstall it at any time. We may suspend or end your access if you seriously or repeatedly break these terms, if we suspect fraud, or if the law requires it. Where we reasonably can, we will tell you first and give you the chance to put things right. This does not affect orders already placed.

20. Our responsibility to you

We will supply goods that are of good quality, as described and fit for their purpose, and we will perform our obligations with reasonable care.

To the extent the law allows:

we are not liable for indirect or consequential loss, such as loss of profit or loss arising from an event you had planned;
our liability for any order is limited to the price you paid for it, including delivery;
we are not liable for delay or failure caused by events outside our reasonable control, such as strikes, extreme weather, power or network failures, or the acts of couriers beyond the steps we can reasonably take.

These limits do not apply to liability for gross negligence, to harm caused by unsafe or defective goods under section 61 of the CPA, or to anything else the law does not allow us to limit.

We work to keep the website and the app available and accurate but do not promise that they will be uninterrupted or free of errors.

21. Privacy

We handle your personal information as set out in our privacy policy at https://www.getwine.co.za/privacy-policy/.

22. Complaints

Email info@getwine.co.za. We will acknowledge your complaint within 2 business days and aim to resolve it within 10.

If we cannot resolve it you may refer it to:

the Consumer Goods and Services Ombud, www.cgso.org.za; or
the National Consumer Commission, www.thencc.org.za.

23. Changes to these terms

We may update these terms. The version date is at the top of the page, and the app asks you to accept a new version before you carry on. The terms that apply to an order are those in force when you placed it. If a change affects the Wine Club or another ongoing arrangement we will email members at least 30 days before it takes effect, and you may cancel before then.

24. General

These terms are governed by the laws of the Republic of South Africa.
If a term is found to be unenforceable, the rest remain in force.
If we do not enforce a right immediately, we have not given it up.
These terms, the privacy policy and any conditions shown with a specific product or offer are the whole agreement between us about your order.
You may not transfer an order or a membership to someone else without our agreement.

25. Contact

Getwine, 57 Harrington Street, Cape Town, 8001, South Africa
info@getwine.co.za, orders@getwine.co.za, wineclub@getwine.co.za